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Return & Refund Policy
We want you to shop with confidence at lhbmi.com. If there is an issue with your order, we'll do our best to make it right. Please read the following policy before requesting a return or refund.
Returns
You may request a return within 14 days after receiving your order.
To be eligible for a return, the item must:
Be unused and in its original condition.
Include all original packaging and accessories.
Not show signs of misuse, damage, or alteration after delivery.
Please do not send any item back without contacting us first. Our customer service team will provide the appropriate return instructions.
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
Your order number.
Clear photos or a short video showing the damage or defect.
A brief description of the problem.
After reviewing the information, we will arrange a replacement, refund, or another appropriate solution at no additional cost to you.
Incorrect Items
If you receive the wrong product, please let us know as soon as possible.
Once we confirm the mistake, we will arrange to send the correct item or issue a refund if a replacement is unavailable. If a return is required, we will provide instructions and cover the return shipping costs.
Non-Returnable Situations
Returns cannot be accepted in the following situations:
The return request is submitted more than 14 days after delivery.
The product has been used, damaged, or modified by the customer.
The item is returned without its original packaging or essential components.
Minor differences in color, wood grain, metal finish, or packaging that result from lighting, natural materials, or different production batches and do not affect normal use.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method. Depending on your payment provider, it may take several business days for the funds to appear in your account.
Return Shipping
If the return is due to our error, such as receiving the wrong item or a defective product, we will cover the reasonable return shipping costs.
If the return is requested for reasons unrelated to product quality or shipping errors, the customer is responsible for the return shipping costs.
Contact Us
If you have any questions or would like to start a return, please contact us before sending your item back.
Email: sale@lhbmi.com
When contacting us, please include your order number and a brief explanation of the issue. Photos or videos are appreciated when reporting damaged, defective, or incorrect items, as they help us process your request more efficiently.